Who we are and how to contact us

Our websites (“Sites”) are operated by Glenmark Pharmaceuticals Limited, registered in India under company registry code L24299MH1977PLC019982 with registered office at 2B-2 MAHALAXMI CHAMBERS, 22 BHULABHAI DESAI ROAD, MAHALAXMI and which for the purposes of these Terms (as hereafter defined) shall include its subsidiaries, affiliates and representatives (“We”).

To contact us, please email Contact Us.

Your access to and use of our Sites are subject to the following terms and conditions (“Terms”) and all applicable laws.

By using our Sites you accept these Terms

By using our Sites, you confirm that you accept these Terms, without limitation or qualification, and that you agree to comply with them. You acknowledge that any other terms or agreements between you and us concerning the Sites are superseded by these Terms.

If you do not agree to these Terms, you must not use our Sites.

You are also responsible for ensuring that all persons who access our Sites through your internet connection are aware of these Terms and other applicable terms, conditions and applicable national and international laws, and that they comply with them at all times.

There are other terms that may apply to you

These Terms refer to the following additional terms which also apply to your use of our Sites:

• See further under ‘How we may use your personal information’ in our website visitors’ privacy notice, available from the Glenmark Privacy Portal.
• Our Cookie Policy, which sets out information about the cookies on our Sites.

In certain circumstances our Sites may enable you to purchase products or services through them either directly from us or through a nominated third party. In such circumstances there may be separate terms and conditions expressly governing this commercial relationship. You should locate and familiarise yourself with these before making any purchase.

We may make changes to these Terms

We may amend these Terms from time to time and without notice. Every time you wish to use our Sites, please check these Terms to ensure you understand the terms that apply at that time.

We may make changes to our Sites

We may update and change our Sites from time to time to reflect changes to our products, our users’ needs and our business priorities. Equally, the material on our Sites may become outdated and we make no commitment to update such material.

We may suspend or withdraw our Sites

Our Sites are made available free of charge.

We may suspend or withdraw or restrict the availability of all or any part of our sites for business and operational reasons.

Accessibility

Through your continued access to our Sites you acknowledge that these Sites are provided only on the basis set out in the Terms. We do not guarantee that our Sites, or any content on them, will always be available and on an uninterrupted basis. Your access or use of these Sites are on the basis that they may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out.

How you may use material on our Sites

We are the owner or the licensee of all intellectual property rights in our Sites, and in the material published on them. The intellectual property includes all trademarks, trade names, domain names, logos, service marks, patented inventions, and all content (whether or not registered under copyright) displayed on our Sites (collectively the “IP”). Nothing contained on the Sites grants, expressly of implicitly, any licence or right to use any IP without the written permission of us or such third party that may own the IP.

This includes any derivative work, copying, downloading, storing (in any medium), transmitting, broadcasting, showing or displaying in public, adapting or changing in any way the content on the Site for any purpose whatsoever without our prior written permission. Use for any other purpose is expressly prohibited by law and may result in severe civil and criminal penalties.

Notwithstanding the above, you may download material displayed on our Sites for your own non-commercial, personal use, provided you do not remove or obscure our copyright and other legal notices..

Registering on our Site

In order to conduct certain activities or access particular areas on our Sites, it may be necessary for you to register or create an account. In such circumstances, you will be responsible for maintaining confidentiality of your login credentials and shall immediately inform us of any actual or suspected unauthorised access or use.

As part of this registration process, you will be required to provide personal data that may include first and last name, email address, mobile telephone number address, demographic details such as age and gender. Further information in respect to how we process your personal data, is available from our Privacy Portal.

We reserve the right to cancel or suspend your account at will. Furthermore, we reserve our right to confirm and validate the information and other details provided by you at any point of time whereupon, if your details are found to be untrue, partially or wholly, then we may debar you from future use of this or similar Glenmark Site services in future.

Do not rely on information on these Sites

The content on our Sites is provided for general information only. SUCH INFORMATION DOES NOT CONSTITUTE MEDICAL ADVICE. If you have questions about a particular medical condition, treatment or pharmaceutical product with respect to your personal situation, please consult your personal physician or other suitably qualified healthcare professional.

Although we make reasonable efforts to update the information on our Sites and ensure their accuracy and completeness, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date.

We are not responsible for linked websites

Where our Sites contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as our approval of those linked websites or information you may obtain from them.

We have no control over the content of those sites or resources nor are we responsible for the same.

Certain uses are prohibited

You may not link to any content on the Sites of another website, mobile application, social media account or otherwise. We do not control websites that may link to the Sites, and we are not responsible for the content of such other websites or pages. Your visiting any other website or social media pages is at your own risk.

You are prohibited from violating or attempting to violate the security of the Sites. In particular, you agree that you will not use our Sites to undertake any of the following actions or to display, upload, modify, publish, distribute, disseminate, transmit, update or share any information that:

• is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
• infringes any patent, trademark, copyright or other proprietary rights;
• contains viruses, corrupted files, or any other similar software or programs that is designed to interrupt, destroy or that may limit the functionality of any computer source or that may damage or adversely affect the operation of another person’s computer, its websites, any software or hardware, or telecommunications equipment;
• advertises or offers to sell any goods or services for any commercial purpose;
• is in the nature of promotional services, products, surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain;
• interferes with any other person’s use or enjoyment of the Site; or
• breaches any applicable law.

We are entitled to investigate occurrences that may involve such violations and may involve and co-operate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere with or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Glenmark on this Site.

Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies we may have at law or otherwise.

Worldwide products and services

The Sites may contain information on worldwide products and services, not all of which are available in every location. A reference to a product or service on the Sites does not mean that such product or service is or will be available in your location. The products referred to on the Sites may be subject to different regulatory requirements depending on the country of use. Therefore, you may see a notice that the Sites or sections of the Sites are intended only for certain types of users or only for users in certain countries. Nothing contained on the Sites is a promotion or advertisement for any product or for the use of any product that is not authorised by the laws of the country where you reside.

Limitation of Liability

We do not warrant that the Sites will be free from errors or omissions.

The Sites do not and are not intended to provide medical advice or instructions for use of any medicinal product. Always consult your physician or other suitably qualified healthcare professional for advice on treatment of individual circumstances and needs.

Your use of our Sites is at your own risk. Neither we nor any other party involved in creating, hosting or maintaining the Sites shall be liable to the fullest extent allowed by law for any direct, indirect, incidental, consequential, or punitive damages arising out your access to (or inability to access), or use of (or inability to use), the Sites or their contents. Without limiting the foregoing, the Sites are provided to you “AS IS,” WITHOUT CONDITIONS, WARRANTIES OR REPRESENTATIONS OR OTHER TERMS OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITES.

We will not be liable for any damage to your computer equipment or other property on account of your access to or use of the Sites or your downloading of any materials, data, text, images, video or audio from the Sites. We do not warrant that our Sites or the server are free from viruses or other harmful components. You are responsible for configuring your information technology, computer programmes and platform to access our Sites. You should use your own virus protection software.

You agree to indemnify us, our directors, employees, contractors, service providers agents and their third party suppliers as well as those of our affiliates, harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation to legal fees and expenses, arising out of or related to your use or misuse of the Sites, violation by you of any of the terms, or any breach of the representations, warranties, and covenants made by you herein. We reserve our right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, including rights to settle, and you agree to co-operate with us to defend and settle such claims. We will make reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it.

Communications from you

We are under no obligation to respond to any messages posted to our Sites. You must not contravene any laws when posting any information to the Sites. We reserve the right, at our sole discretion, to remove any communications or materials from the Sites that we consider unacceptable for whatever reason.

Any communications to us through the Sites or otherwise, including any questions, comments, suggestions, ideas or information, will be treated by us as non-confidential and non-proprietary. Anything you transmit may be used by us or our affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting and shall be treated as subject to a grant of a worldwide, perpetual, non-exclusive, royalty free, irrevocable and transferable licence. Furthermore, we are free to use any ideas, concepts, know-how, or techniques you send to the Sites for any purpose whatsoever including, but not limited to, developing, manufacturing, marketing, and selling products using such ideas, concepts, know-how, or techniques.

How we may use your personal information

We will only use your personal information as set out in our website visitors’ privacy notice which is available from our Privacy Portal. 

Adverse Events

If you experience an unexpected or negative reaction that you think might be related to our products, it is important that you contact us so that we can investigate the incident in more detail. For any adverse events suffered please contact us at Medical_Information@glenmarkpharma.com without delay.

Termination

In our sole discretion and for any reason, we may suspend or terminate your access to our Sites. You agree that any termination may be effected without prior notice, and that we will not be liable to you or any third party for any such termination.

General

These Terms are the entire agreement between us and you with respect to your use of the Sites. If any of these Terms are determined to be illegal, invalid or otherwise unenforceable under law, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, such terms shall be severed and deleted from these Terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable. Headings are inserted for convenience only and shall not be used for interpretative purposes.

Contact Us

If you would like to get in touch with us in relation to these Terms, please visit the “Contact Us” section on the Site that you are visiting or if related to privacy matters please contact dpo@glenmarkpharma.com